FAQs
Frequently Asked Questions
Why buy from TheGoldenRug.com?
We specialize in handmade Afghan, Persian, and Turkish rugs—each carrying a rich heritage of craftsmanship, culture, and timeless beauty. Our rugs are carefully sourced from master weavers and artisan communities, ensuring every piece is authentic, ethically made, and one-of-a-kind.
How long has The Golden Rug been in business?
The Golden Rug was founded by experts with over a decade of experience in the traditional rug trade, maintaining direct relationships with artisans in Afghanistan, Persia, and Turkey.
What is your contact information?
You can reach us anytime at:
Email: support@thegoldenrug.com
Phone: +1 (888) 795-8816
Warehouse Address: Rancho Cordova, CA (by appointment only)
Is your website secure?
Yes. TheGoldenRug.com uses SSL encryption and secure payment systems to protect your personal and payment information.
How do I place an order?
Browse our collection, add a rug to your cart, and proceed to checkout. You’ll receive a confirmation and tracking info once it ships. Contact us if you need help selecting a rug.
How much will I have to pay for shipping?
We offer free shipping within the continental United States and Canada. For international orders or special delivery needs, please contact us for a custom quote.
How do you ship & how quickly will I receive my order?
All rugs are shipped via UPS or FedEx Ground from our Sacramento warehouse. Processing takes 1–2 business days, and delivery typically takes 3–7 business days within the U.S.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and bank transfers upon request.
